Welcome to royalstargame.com! We (Royal Star Game – hereafter referred to as “Royalstargame.com”,” we”, “our” or “us”) operate a website, accessible at royalstargame.com. In this document we explain the Terms of Use for our Royal Star Game website.

1. Use of this website

These Terms are governed exclusively by the law in force in the United Kingdom. All legal actions in connection with these Terms of Use shall be bought in the state of federal courts located in the United Kingdom. All content displayed on the website belongs to Royal Star Game. Users understand and acknowledge that they are responsible for any content and information they present or post, including its legality, reliability and appropriateness.

2. Account setup conditions

When Users access our website, they may be required to register an account in order to be able to utilize paid features of the website. By registering for an account or by using our Service in any capacity, Users represent that they are at least 18 years old (or older) and they understand and fully agree to these Terms of Use. Users agree to provide accurate information and to keep it up-to-date at any time. Website Visitor must keep their login and password in a safe place and not transfer it to third parties. The use of Users` personal accounts by another person is prohibited. Users may also delete their account at any time by sending us a request by email at info@royalstargame.com.

3. Payment terms

If Users wish to utilize the payment features and replenish their balance, they may be asked to supply certain information including credit card or other payment information. Users agree that all information they provide is accurate, complete and current. Please review royalstargame.com Privacy Policy before submitting such information.

4. Withdrawal of Royals

Royalstargame.com permits the purchase of “Royals” and use it to purchase virtual items and utilize paid features or services that we expressly make available for use on our website. The purchase and withdrawal of Royals is limited to account holders. Website visitors can only withdraw Royals won in tournaments. To withdraw Royals to fiat money, click on the "Withdraw Royals" button, fill in the required information and click the "Submit" button. Then our support team will contact Users and ask them to undergo the KYC procedure necessary to start the payment (for identity confirmation - identity card, passport, driver's license, etc.; for proof of residence - utility bill, bank statement, etc.). Withdrawals can only be made to the same bank card that was originally used to purchase Royals and only by the Users who are at least 18 years old (or older).

5. Updates to our service

Royal Star Game reserves the right to change any content related to the website at any time, and the right to change, modify, add or remove portions of the Terms of Use and its Privacy Policy at any given time. It is the responsibility of the Users to check Terms of Use and Privacy Policy regularly. From time to time, royalstargame.com may carry out technical tests of the website.

6. Contact information

If Users have any questions about these Terms of Use, we kindly ask them to contact our support team at info@royalstargame.com.

7. Cancellation and Refund

Users are eligible to request a refund for funds deposited into their account within 24 hours of the transaction date. Refunds are only available to users aged 18 or older and will be processed to the original payment method used for the transaction. Refunds are issued only in cases where there are technical errors or issues resulting from mistakes in our service. Refunds will not be granted for any other reasons outside of these specific service-related errors. To initiate a refund, please contact our support team at the email address provided in the "Contact Us" section on our website. Include your transaction details and a description of the issue. Once the issue is verified, the refund will be processed to the original payment method used for the purchase. Refunds are calculated based on the conversion rate of 1 Royal = 0.1 EUR, where 10 Royals = 1 EUR.

Contacting Us

If you have any questions about our Terms of Use or Privacy Policy, please contact us by email at info@royalstargame.com